Cancellation - Refund Policy
We also accepts merchandise returns subject to the terms outlined below and will replace the product or refund your money at your option, excluding shipping/handling cost and payment convenience fee.
To facilitate processing of returned merchandise:
• Please contact Customer Service to obtain an RMA (Returned Merchandise Authorization) number prior to returning product.
• All returns should be made within 10 days of date of invoice and be accompanied by the original invoice and a brief explanation of the reason for the return.
• Return freight charge must be prepaid. Sorry, To-Pay. returns cannot be accepted. Merchandise should be packed in proper shipping box, to avoid transit damages.
• Returned merchandise must be in original packaging and in resalable condition, subjected to verification on receipt at our end. Our support team will contact within 4 workings days.
• Parts returned will be subject to a 25% restocking charge. Parts specified as "Non-Cancelable/Non-Returnable" at time of quote or sale are not returnable.
• All Refunds are made within 7 days.
• If you cancel your order before your product has shipped, we will refund the entire amount except (the payment convenience fee 5% of product value - applicable for Credit/Debit card, Direct A/C Debit, if opted for making payment)
All disputes will be subject to Kolkata – India Jurisdiction.