Terms and Conditions
PLEASE READ THIS TERMS OF SERVICE AGREEMENT CAREFULLY. BY USING THIS WEBSITE OR ORDERING PRODUCTS FROM THIS WEBSITE YOU AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT.
"SUMEET eSHOP' is an online shopping site owned and maintained by SUMEET INSTRUMENTS & CHEMICALS - INDIA.
ONLINE ORDERS:
We Ship Worldwide - Including Indian territories, we accept international orders. All orders of international origin are exported from INDIA in accordance with the Export Administration Regulations. Diversion contrary to Indian Law is prohibited. All duties and taxes in your country, will be the responsibility of the customer.
PRODUCT PRICING & AVAILABILITY:
Prices for each product are published and maintained on this web site. All customers are able to place online orders on the site. Please contact our sales team, if you have any questions regarding our policies, pricing (subject to change without notice), and availability. In-stock items ship within 1 to 2 days. Items not in stock/pre-order (are marked) can still be ordered, but will be built to order, so they take 7–21 days to ship from the order date. Items not available at the end of 30 days will be cancelled and refunded/credited in cases of prepayment. The number of back-order days may be extended beyond 30 days at customer's request.
CURRENCY/PAYMENTS:
All Price and payments are in Indian Rupee (INR) and United States Dollar (USD) .
Currency may be selected as convenient on the web, from the drop down menu of Currency Selector. All payments are prepaid/100% advance.
SALES TAX (GST):
All orders shipped within INDIA will be charged GST (18% or as applicable depending on product). Octroi/Entry Tax/cess in any destination state, if applicable, has to be borne by the customer.
For International Customers Sales Tax is not applicable, however we are not responsible for any brokerage, customs fees, or your country duties/taxes for import. The actual value of all orders is indicated on the invoice, and restatements using lower values are not permitted.
SHIPPING INFORMATION:
All Shipping/freight charges and insurance will be prepaid by the customer, selected as per options available at the time of checkout. All sales are made FOB point (as defined by the INCOTERMS).
Shipment
Our warehouse is open and staffed Monday through Saturday 10:00AM to 7:00PM Indian standard Time (IST), subject to holidays. Orders are shipped only on these business days. Orders and correspondence received on Sunday and holidays will be addressed/shipped in the following working day.
Domestic Orders
Order ships thru the best courier depending on pincode service. Delivery may take 1-3 days for priority and 2-9 days for standard mode shipping anywhere in India . Online tracking number is provided for all orders.
International Orders: (Outside India)
We ship Worldwide thru EMS, Fedex, TNT, DHL. Shipping charges for all International Orders do not include the duty that is imposed by your country on import. The prepaid shipping charges do include brokerage of the shipping agency, but not any other fees that they may assess depending on the requirements of your country. International Orders are usually delivered in 4-16 days. Online tracking number is provided for all orders to track on the dedicated agency websites.
PAYMENT INFORMATION:
International Order
Credit Card : We accept Visa, Mastercard, American Express or Discover thru PAYPAL, secured International credit card payment service provider.
Bank Transfer : We accept Telegraphic/TT/ Swift Bank Transfer. Bank details is displayed at the time of order checkout and displayed in the automatically generated order email.
Domestic Order
Cash / Bank Cheques / Demand Draft / NEFT-RTGS-IMPS Bank Transfer : bank details is displayed at the time of order checkout and displayed in the automatically generated order email.
Credit Card / Debit Card / Direct NET Transfer : We use third party secure payment gateways (razorPay & PAYU - PayUmoney)
PAYPAL Payment : This option is ONLY for International customers (Outside India)
Web Special
We offers special online sales and discounted items online and occasionally. Which will reflect, if applicable on the products page.
ONLINE COUPON CODES:
Occasionally, we presents offers through online Coupon Codes. These online coupons are extremely time-sensitive and are for qualifying online orders only. In order to receive the discount, you may fill at the time of checkout on the online Order Summary page. After entering the coupon code exactly as it was presented to you, click on the "Submit Coupon" button. Then you may proceed to check out as if you were placing a standard online order. Join our promotional email list to have the opportunity to receive coupons.
TECHNICAL ASSISTANCE — DISCLAIMER OF WARRANTIES; RELEASE OF CLAIMS:
We offers technical assistance and support services as a convenience to our customers. Mail your queries to sales team. ‘SUMEET eshop’ personnel strive to provide useful information regarding the catalog products. We does not guarantee that any information or recommendation provided is accurate, complete, or correct, and shall have no responsibility or liability whatsoever in connection with any information or recommendation provided, or the customer's reliance on such information or recommendation. The customer is solely responsible for analyzing and determining the appropriateness of any information or recommendation provided by our personnel, and any reliance on such information or recommendation is at the customer's sole risk and discretion. Accordingly, the customer shall release and hold ‘SUMEET eShop’ harmless from and against any and all loss, liability, and damage incurred by the customer or any third party as a result of any information or recommendation provided to the customer or the customer's reliance on such information or recommendation.
GENERAL DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY:
Warranty on any product is as per manufacturer standard terms and to be communicated directly with the manufacturer. ‘SUMEET eShop’ makes no warranty, either expressed or implied with respect to any product, and specifically disclaims all other warranties, including warranties for merchantability, non-infringement, and fitness for any particular purpose. Our sole obligation and liability for product defects shall be, at our option, to replace such defective product or refund to customer the amount paid by customer therefore. In no event shall ‘SUMEET eShop’ liability exceed the buyer's purchase price. The foregoing remedy shall be subject to buyer's written notification of defect and return of the defective product within seven (4) days of purchase. The foregoing remedy does not apply to products that have been subjected to misuse, neglect, accident or modification, or to products that have been soldered or altered during assembly, or are otherwise not capable of being tested.
In no event shall ‘SUMEET eShop’ be liable to the buyer or to any third party for any indirect, incidental, special, consequential, punitive or exemplary damages (including without limitation lost profits, lost savings, or loss of business opportunity) arising out of or relating to any product or service provided or to be provided by us, or the use or inability to use the same.
INFRINGEMENT DISCLAIMER:
‘SUMEET eShop’ : (i) expressly disclaims any and all warranties against third party claims for infringement or the like, and (ii) shall have no obligation of any kind to the buyer for claims brought by third parties against the buyer for infringement or the like arising out of or in any way related to product purchased by the buyer from ‘SUMEET eshop’
FREIGHT DAMAGE:
We are not liable for mechandise once left our premises, without insurance. Extra fee applicable for insurance or you may use your own commodity insurance. If you receive merchandise that has been damaged in transit, it is important to keep the shipping carton, packing material and parts intact. Please contact our sales team representative immediately to initiate a claim.
All disputes will be subject to Kolkata – India Jurisdiction.